The Whistleblowing Program Handbook Q&A

In November 2020 we published our very first book – the ‘Whistleblowing Program Handbook’. The book provides accessible and easy to understand guidance for people involved in running a whistleblowing program.

Why did you decide to write this book?

Most books about whistleblowing are written from an academic perspective or are designed to help disclosers. There are very few resources available to people who are tasked with handling the whistleblowing process within an organisation. The laws that apply to whistleblowing require organisations to implement a whistleblower policy but contain no guidance on how to implement the policy. This book aims to bridge that gap and provide practical advice about designing and running a whistleblowing program.

Is it a book for lawyers?

This is a book for anyone and everyone who is involved in a whistleblowing program.  It explains the legal framework in simple terms, but the focus is on practical aspects, like how to build a team, what reporting channels to set up, and how to communicate with disclosers.

What common mistakes happen with whistleblowing programs?

A common mistake I see is when the organisation does not communicate with the discloser or takes too long to respond to a report of wrongdoing. When a discloser comes forward to make a report, they are asking the organisation to acknowledge their concerns and respond to them. A lack of response can easily result in mistrust or misunderstandings and ultimately the discloser may decide to take their report to someone outside the organisation.

What misconceptions do people have about whistleblowing?

People can sometimes see whistleblowing in a negative light and assume that whistleblowers are always treated badly. I think this is because most stories reported in the media are where something has gone wrong, or a whistleblowing report has not been acted on. If a report is handled appropriately and confidentially by an organisation, it will never become public. The good work that is done by whistleblowing programs is most often invisible!

Does a whistleblowing program have to be complicated and expensive?

No! For small organisations that receive very small numbers of disclosures a basic program will be sufficient. At a minimum you will need two people (one program coordinator and a back-up coordinator) and it is relatively simple to set up a do-it-yourself reporting channel. It will also be important to identify a lawyer with expertise in this area, who you can approach for advice if tricky situations arise.

What else can organisations do to promote a ‘speak up’ culture?

A whistleblowing program is a good start. The program also needs to be supported and promoted by senior management. Employees should be trained in how to make a report if they become aware of any misconduct or wrongdoing and managers should be trained in how to receive and act on those reports.

Where can I get a copy of the Whistleblowing Program Handbook?

You can pre-order a paperback copy or purchase a downloadable e-book at www.activatelaw.com.au The e-book will also soon be available on Amazon and Apple Books.

Elizabeth Ticehurst is a Principal Lawyer at Activate Workplace Law, a boutique firm specialising in whistleblowing and employment law. She helps organisations with all aspects of whistleblowing, from establishing a policy and program framework, to training senior managers and advising on individual reports.  Find out more or get in touch with Elizabeth at www.activatelaw.com.au